Returns & Refund Policy

Returns & Refund Policy

We want you to be happy with what you ordered. If something is not right, here is exactly how it works.

Return window

You can raise a return request within 7 days of delivery.

What can be returned

• Products that are unopened, unused and still in their original sealed packaging, with the seal, label and batch details intact.
• Products delivered damaged, expired, or different from what you ordered.
• Orders where an item is missing from the parcel.

What cannot be returned

• Opened or partly used bottles, for hygiene and product safety reasons, unless the item arrived damaged or defective.
• Requests raised after the 7 day window.
• Products returned without their original packaging, seal, label or batch number.
• Free items and promotional gifts.

Damaged, wrong or missing items

Please contact us within 48 hours of delivery with your order number and clear photographs of the parcel, the outer packaging and the product. This lets us resolve it quickly and raise the issue with the courier where needed.

How to request a return

1. Contact us with your order number and the reason for the return.
2. Our team confirms whether the item is eligible and shares pickup or return instructions.
3. Keep the product in its original packaging until the pickup is completed.

Refunds

Once the returned item reaches us and passes a quick quality check, the refund is initiated to your original payment method within 5–7 business days. Depending on your bank or payment provider it can take a few additional days to appear in your statement. Prepaid orders are refunded to the source account.

Shipping charges

Where the return is due to our error — a damaged, defective, expired or incorrect item — we bear the return shipping cost. For other returns the original shipping charge is not refundable.

Questions

Write to us through our contact page and we will help.