Cancellation Policy

Cancellation Policy

Before dispatch

You can cancel your order free of charge any time before it is dispatched. Contact us with your order number and we will cancel it and start the refund the same working day.

After dispatch

Once a parcel has been handed to the courier we can no longer cancel it. You may refuse the delivery, or accept it and raise a return under our Returns & Refund Policy.

Refund of a cancelled order

For prepaid orders the refund is initiated to your original payment method within 5–7 business days of the cancellation being confirmed. Depending on your bank it can take a few additional days to appear in your statement.

Partial cancellation

If your order has several items and only some have been packed, tell us which items you want to cancel and we will cancel and refund those items only.

Cancellations by us

Occasionally we may have to cancel an order — for example if an item is out of stock, your pin code is not serviceable, or an obvious pricing error has occurred. In that case we will inform you and refund the full amount paid.

Subscription or repeat orders

Where a repeat order is scheduled, you can pause or cancel it at any time before the next dispatch date by contacting us.

Questions

Our team is happy to help — reach us through the contact page.