Privacy Policy

Privacy Policy

This policy explains what information we collect when you use this website, why we collect it, and the choices you have.

Information we collect

• Information you give us: your name, delivery address, email address and phone number when you place an order or contact us.
• Order information: what you ordered, the order value and its delivery status.
• Technical information: device type, browser and pages viewed, collected through cookies and similar technologies so the site works properly and we can improve it.

Payment information

We do not store your card or banking details. Payments are handled by our payment providers on their own secure systems.

How we use your information

• To process, pack, ship and support your order.
• To answer your questions and service requests.
• To detect and prevent fraud or misuse of the store.
• To send you updates or offers, only where you have chosen to receive them.

Who we share it with

We share only what is necessary with the partners who help us run the store — our e-commerce platform, payment providers, courier partners and communication tools. We do not sell your personal information.

Cookies

Cookies keep your cart working, remember your preferences and help us understand how the site is used. You can control or delete cookies in your browser settings, although some parts of the site may not work as expected without them.

How long we keep it

Order and invoice records are kept for as long as accounting, tax and legal requirements demand. Other data is deleted or anonymised once it is no longer needed.

Your choices

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can unsubscribe from marketing messages at any time using the link in the message.

Contact

For any privacy question, reach us through our contact page.